Q) Can I have you working on multiple sites?
Absolutely! You are buying a block of hours and if you’re working on multiple sites, they can be used throughout them all. Do note that the complimentary Maintenance Service must be assigned to one specific site, though.
Q) What if I go over my X hours?
If you go over the number of hours you have purchased for the month you have two options: 1) you can upgrade to the next largest package for the month, or 2) you can choose to be billed hourly for the overage at the discounted rate of your current package.
Q) Is there a minimum number of months I need to commit to?
No. You can take on a one month retainer and end it after your hours are used.
Q) Do I pay up front?
Yes. A retainer package is a set number of hours that are purchased and good for one month from the purchase date. By paying up front, you are benefiting from a discounted rate and being a priority client. If you’d rather, limited hours are available on an as-needed basis at my regular (higher) rate.
Q) Is there a minimum usage?
Yes. I record time in 15 minute increments.
Q) Can I roll over hours I don’t use in a month?
No. Hours must be used within one month of purchase. We do not allow unused hours to accumulate to ensure that all retainer clients are treated fairly and that I have time for all of my paying clients.
Q) What about when you are on holiday/vacation?
I do take time off, but I will let you know well in advance. During most vacations, I make a point to check in at least once a day. If I will be completely unavailable, I will ensure there is a team member available to handle any emergencies that pop up during that time.